Refund policy

We want you to be completely satisfied with your gear from Comocean Cycles. If you need to make a return, please review our policy guidelines below to ensure a smooth process.

1. Return Window

Our return policy lasts for 15 days from the date your order is shipped. If 15 days have passed since your package was dispatched from our facility, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it.

Bikes & Components: Must be entirely unused, unridden, uninstalled, and free of any grease, dirt, or assembly marks.
Packaging: The item must be in its original, undamaged packaging with all tags, manuals, and included accessories intact.
Proof of Purchase: A receipt, order number, or valid proof of purchase is required to complete your return.

Please note: Certain items such as gift cards, clearance merchandise, and personalized or custom-built items are strictly non-returnable.

3. How to Initiate a Return

Do not send your purchase back to the manufacturer or to our warehouse without prior authorization. To start a return:

Email our support team at info@comoceancycles.com with your order number and the reason for your return.
If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions on how and where to send your package.

4. Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund total.

If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds Processing

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (typically 3 to 5 business days, depending on your bank).

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@comoceancycles.com with photos of the product and packaging so we can evaluate the issue and make it right.